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Listen guys, when someone brings in a 40 year old radio for me to repair and i have about 15 other appliances to service first i tell them “by the 13th or 14th it'll be done and you can pick it up”. but sometimes that doesnt always happen. sometimes i have to order parts from god knows where, i break a tool and have to replace it, etc. things come up. so i call them letting them know that it'll be done as soon as the last 4 are finished with. sure they Might be a little pissed off but i eventually get the job done as soon as humaly possible and do the job well./quote]
I won't repeat what Bo said, but I do have something to add:
Back, you give people notice. Chad did not. In fact, he had quite some time to just come out and say “Hey guys, I can't figure this out. Any ideas?” But he didn't until two days later.
If I sent an appliance to be repaired by you, and you told me to come pick it up on Tuesday, and I came both Tuesday and Wednesday and found that the store was closed, I would be severley pissed. If I then came back on Thursday and found that it was going to take even longer, I would be even more pissed. In fact, I would ensure that no one I ever met would bring their appliances to you.