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Master Spider;130832
Did they vanish? I thought something had gone down with it. Now no one will ever know that you and Iain agreed with me completely, Ben!
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15 years, 12 months ago
The following is an email sent to you by an administrator of “WEAVER HALL”.
Hello All! I have to address the refund requests situation that has been growing lately. First of all, I can not blame anyone who is tired of this ridiculous delay, I am the first to admit it. I too would be pissed if a company was holding my money for that long. I have no other excuse than my own innexperience on handling pre-orders. I should have made sure that 100% of the required funds to publish were available. Now I know what went wrong and I know what to do to avoid such mistake for the future.
What I am doing right now is working on getting financing to complete the necessary amount to publish the HC. Refund requests were low in the past and I was able to do them. Now there is a lot more and I can't absorb that many requests. It's a case of me making 1 step forward getting the funds to publish, and 2 steps back to refund customers who are perfectly legitimate in requesting a refund.
This situation has no easy or simple solution and I apologize for it. Your money is not lost, the book will be published no matter what, you will recieve what you paid for.
Best
Sebastien