Hello, I just recently got the Polar Lights Ecto-1 for my birthday and set about snapping it all together. It wasn't long before it became clear that the manufacturers had forgotton to include the black roof rack that all of the ephemera on top sits on! Thus I have a nice model of a cadillac ambulance, but not particularly the Ecto-1 I was expecting!

Anyone know if there's anyone I could contact about this? Is it even worth it? Even better would anyone happen to have a spare roof rack knocking around?! (all the business that goes on top is included, it's literally just the rack itself that is missing)

So yeah, just thought I'd ask - my internet searches for help are getting me nowhere!

From the FAQ on Polar Lights' site:

I am Missing parts / in need of Replacement parts for my item.
We apologize for the inconvenience. Unfortunately, RC2 does not stock any replacement items or extra parts, or issue refunds or exchanges for any products purchased from retail stores. If you have a product that is missing items, in need of replacement parts, please return it to the place of purchase for a refund or exchange. If it is not possible to return to the place of purchase, then you may try exchanging the product at a different store/dealer near you that carries our products. Thank you.

Doctor Venkman;129906
From the FAQ on Polar Lights' site:

Bah, I may just as well buy a new one, since it was a gift in the first place. Ah well.
Thanks for the help.

No problem man, happy to help.