VERY IMPORTANT: new important tips have been added! Please read them, as you will probably benefit heavily from this information! The refresh screen at Matty is a protective measure to help alleviate traffic and help you place your order!

As it says, it refreshes on it's own!

Don't get frustrated, don't keep hitting refresh on your own!

Doing this is part of the reason for the server overload!

Let the red screen refresh work for you, sit and wait for the refresh screen to disappear on its own, and have patience!

Like with previous figures, Mattel has stated that you will get through to place your order as long as the figure is in stock!

Fans have reported sitting on a refresh screen for almost 20 minutes before a successful order goes through.

Also, you may experience the red screen more than once, or even after every step of the ordering process! Try not to it frustrate you.

We have also discovered that most fans who have experienced 15+ minute waits on the red screen logged in to Matty Collector before 12:00 noon EST (GMT -5)!

It is in your best interest to login right as the figure goes on sale, at 12:01 EST (GMT -5) or even a few minutes later.

It's ultimately up to you, but this is still our advice based on what we've been told and what we've seen other fans experience.

Also, if you find that you are still sitting on the red screen after 15 minutes, only then do we say that it's potentially okay to manually refresh your screen.

This seemed to help a couple users who got stuck for very long periods of time, but not always.

The downside to this: Toyguru has pointed out that if you DO manually refresh, you are put at the end of the list for those who are currently placing orders. So a manual screen refresh may result in you missing out on the figure.

So in our opinion your best course of action is to is to log in after 12:01 EST (GMT -5), and to wait out the red refresh screen.

Remember that the red screen queuing system is there to help you!

Zombie;151599
Any news on the RGB figures?

JimCem99;151968
No, there's hardly any info on the movie figs now. I believe RGB will come after the movie figs. Probably not until 2010 they'll be released.

KansasCityGB;152011
The upcoming figures look awesome. These are things we wished we had when we were kids. The only good thing is getting them now is that most of the figures would probably be torn up by now. And at 60 a pop, i doubt i would have been able to get any of these as a kid.